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Staff at the facility assist customers in clearing shipments through customs, both via air and ocean ports of entry, including entry and statement processing, customer maintenance, and post entry handling.While initial expectations were that the workforce would grow to 200-250 at the site, customer response to DHL’s service offerings has already prompted staff levels to reach 379 – even before the current recruitment effort.By 2015, it is expected to reach almost 2 billion — growing at a compounded rate of more than 11 percent, which is higher than the growth rate of the Indian economy.
Organisations can also use the centre to tap into DHL Global Forwarding’s global network of freight connections, as well as sector specific services including temperature-controlled and cold-chain shipments for life sciences and healthcare.
The key to the success of the Columbia facility has been pooling expertise and resources together to provide a one-stop service for freight forwarders offering customer service around the clock, while using the latest technology to reduce processing costs.
The structure of operations at the centre sees staff specializing in certain industry segments, in order to provide services tailored to customers in, for example, the high-tech, pharmaceutical, perishable or consumer goods fields.
' Exel joining the Deutsche Post World Net family in 2005 cemented our position as the world's leading logistics group,' John Allan, global chief executive officer for DHL Logistics, said in a statement.
' Our in-country teams have over the past year been working to consolidate individual businesses in every market.
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Spokesperson Jennifer Pakradooni told today that with increasing demand for DHL Global’s customs services, it was likely there would be opportunity for further growth in future at the centre.